At Ross Herbs, we’re committed to getting your orders to you as quickly and smoothly as possible. Please review the following details about our shipping process to understand what to expect once you've placed an order with us.

1. Order Processing Time
All orders are processed within 2-3 business days. Please note that this excludes weekends and holidays. Once your order is processed, it will be prepared for shipment. You'll receive a confirmation email or direct message with your tracking number once your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few additional days. If there is a significant delay in processing or shipping your order, we will notify you via email or phone.

2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location, the size of your order, and the selected shipping method. We offer various shipping options to accommodate your needs, including standard and expedited services.
Estimated Delivery Times:

• Standard Shipping (Domestic): 3-7 business days

• Expedited Shipping (Domestic): 1-3 business days

• International Shipping: Delivery times will vary depending on the destination country.

Please be aware that delivery times are estimates and may be impacted by factors beyond our control, such as customs processing, carrier delays, or holidays.

3. International Shipping
We currently ship to select international destinations. International shipping costs are calculated at checkout, and delivery times can vary significantly depending on your location and local customs regulations.
Please note:

• Import duties, taxes, and customs fees may apply to international shipments and are the responsibility of the customer. These fees are not included in our shipping rates and will be billed separately by your local customs office.

4. Shipment Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking number. You can use this number to track your order directly on the carrier's website. Please allow up to 24 hours for the tracking information to update.

5. Lost or Delayed Shipments
While we do our best to ensure prompt delivery, we are not responsible for shipping delays caused by the carrier or external circumstances such as weather, natural disasters, or customs inspections for international orders.
If your package is lost or delayed, please contact us at [Your Email] with your order number, and we will work with the carrier to resolve the issue.

6. Incorrect Shipping Information
Please double-check your shipping address at checkout. Ross Herbs is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer. If you realize there’s an error in your address, contact us immediately, and we’ll do our best to correct it before the order is shipped.

7. Damaged or Defective Products
If your order arrives damaged, please contact us within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damaged item(s). We’ll work with you to replace or refund the damaged product.

8. Shipping Restrictions
Some of our herbal products may be subject to shipping restrictions based on your location due to local regulations. If we are unable to ship a product to your address, we will notify you promptly and offer an alternative solution.

9. Questions & Support
For any questions or concerns about your shipment, please reach out to us at [Your Email Address] or call [Your Phone Number]. We’re here to help ensure your order arrives safe and sound!

Thank you for choosing Ross Herbs! We’re excited to help support your wellness journey.